Vajja Tech is proud to state that it had offered Technical consultancy service to propose Contact/Call Center solution to “CRIS” for Indian Railways. The proposed solution is with Interactive Voice Response system- IVRS, Two Tier architecture, the most modern VXML for web application integration, CTI, ASR (Automatic Speech Recognition), TTS (Text To Speech) features and Avaya Call Center software for the most efficient call routing process. The proposed system would be integrated with Indian Railway Database systems (Passenger Reservation System – PRS and National Train Enquiry System – NTES ) to provide real time information to the caller through IVRS or/and live Agent. The proposed system is a decentralized call center where there would be four “Regional Call Center” in all four regions having Tier 2 call centers in all state capitals of each region.
