Vajja Technologies has an extensive expertise in building various Interactive Voice Response (IVR) systems. IVR allows callers to interact with your communication system over the telephone. IVR is used to enable the caller to retrieve information from a database, enter information into a database, or both. IVR systems allow you to efficiently exchange information, reducing clerical processing. An IVR system talks to callers following a recorded script. It prompts a response and allows the caller to respond either verbally or by pressing a touch-tone key, and provides required information to the caller based on defined responses. We have expertise in IVR solutions.

We offer advanced IVR applications with scalable Self-Service features to meet the requirements of customers of all sizes - small businesses, large enterprises, as well service providers.

We can offer IVR applications with digital call control interfaces which deliver Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS) information along with CTI solutions that enables a business to improve customer service, employee effectiveness, and generally reduce expenses. CTI enables a number of efficient functions in a business: intelligent call routing, screen-based telephony, intelligent dialing, and automated display of information - based on caller-provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer.